At Radhe Med Store, we aim to process and deliver your orders safely and conveniently. Please read the following shipping and delivery terms before placing an order.
1. Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation.
Orders placed on Sundays or public holidays may be processed on the next working day.
Once your order is dispatched, you may receive shipping and tracking details through your registered phone number or email, where available.
2. Delivery Time
Delivery usually takes approximately 3–7 business days after dispatch.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays and other circumstances beyond our control.
Remote or difficult-to-reach locations may require additional delivery time.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you place your order.
Any applicable free-shipping offers will be subject to the terms mentioned on the website at the time of purchase.
4. Order Tracking
Once your order has been shipped, tracking information may be shared with you through your registered email address or mobile number.
You can use the provided tracking details to check the status of your shipment.
5. Incorrect Address or Contact Details
Customers are responsible for providing accurate shipping and contact information while placing an order.
Radhe Med Store will not be responsible for delays or failed deliveries caused by incorrect or incomplete address, phone number or other information provided by the customer.
6. Delayed or Failed Delivery
Although we work with reliable delivery partners, delays can sometimes occur due to weather, transportation issues, high order volumes, strikes, natural events or other circumstances beyond our control.
If your order is significantly delayed, please contact us with your order details so that we can assist you.
7. Damaged Package
If you receive a package that appears damaged or tampered with, please contact us as soon as possible with your order number and photographs/videos of the package and products.
This will help us review the issue and coordinate with the delivery partner where applicable.
8. Delivery Attempts
Our delivery partner may make multiple attempts to deliver your order. Please ensure that someone is available at the provided delivery address to receive the package.
If an order is returned due to repeated unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.
9. Contact Us
For questions regarding shipping or delivery, please contact us:
Radhe Med Store
Email: support@radhamedstore.com